【Novel shape cat tree】The designer strives to create it, and you can choose from a variety of styles. The shape of the product is unique and beautiful, and it is dedicated to decorating your home. With Christmas elements, you and your cat can share the festive atmosphere.
【Less is more】- PETOMG is always aiming at the principle that making the products nicer and easier. With all tools and instructions included, by putting the idea of minimalism, we have successfully brought this simple and cool-looking cat tree to you. It will never get disappointing by matching your home style.
【Premium quality control】- With more than 20 years of manufacturing experience in the pet supply industry, PETOMG has kept challenging to break any limitations of the best quality products. 100% guaranteed with your satisfaction.
【High-quality materials】Made of natural rubber wood, environmentally friendly, odor-free and chemical-free, creating a healthy and comfortable play and rest environment for your cat.
【Gift for cats】It is a good gift to accompany your kittens, bring them happy time, and make them have a sense of security when being alone.
Shipping policy
Thank you for visiting and shopping at PETOMG. The following are the terms and conditions that constitute our Shipping Policy.
All non-custom orders are processed within 24 hours. Orders are not shipped or delivered on weekends.
For items that are on backorder, we will strive to dispatch the items as soon as they become available. The items will be shipped in an order with respect to the dates the orders are received. All custom order items are non-refundable and non-exchangeable.
The items are delivered to the delivery address indicated by the customer in the order at the latest on the date indicated during the order and according to the country of delivery. delivery within a maximum period of 20 calendar days.
Delivery periods may be longer during busy operating periods.
For orders in AU & US & EU & JP:
- We will cover 100% of your shipping costs for the duration of the campaign. You will not need to pay extra for any items you purchase.
- We guarantee that your order will be shipped from our local headquarters (Melbourne & Sydney in AU, Chino & Hainesport in US, DOBROVÍZ in CZ, 埼玉県上尾市, JP) within 24 hours (working days) once your payment has been completed.
- We will match you with the most efficient delivery service provider based on the address of your order. Delivery times will depend on the service provider and can take from 1 to 7 working days depending on the delivery distance (unavoidable factors include but are not limited to bad weather, road control etc).
- Once your order has been placed, we will track on your order delivery. In case of abnormal delivery, we will take immediate action and contact you.
You can always contact us for any question at support@petomg.com.
For orders outside AU & US & EU & JP:
- Shipping charges for your order will be calculated and displayed at checkout.
- For customized services and items, please confirm the accurate information when placing an order. We’re sorry that we do not support later information changes.
- We will match you with the most efficient delivery service provider based on the address of your order. Delivery times will depend on the service provider and can take from 15 to 20 calendar days depending on the delivery distance (unavoidable factors include but are not limited to bad weather, road control etc).
- Once your order has been placed, we will track on your order delivery. In case of abnormal delivery, we will take immediate action and contact you.
You can always contact us for any question at support@petomg.com.
Note:
For custom orders:
1) All of our orders are shipped via DHL, FedEx, USPS, TNT, OCS, UPS, and other carriers, depending on your location.
2) We cannot deliver to PO Boxes and Military Addresses (APO, FPO).
3) Before you place your order, please confirm the shipping address, as later changes may result in additional charges.
4) During COVID-19, the estimated delivery time for international orders may take longer than usual. Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
- A confirmation email of your order details will be sent to you once received. We will begin to process your order as soon as possible.
- A tracking number will be sent to you by email once your item is shipped out. The tracking number will be active within 24 hours.
Customs and Import Duties
On occasion, additional customs or import duties cannot be avoided. If you do incur charges, please do not hesitate to contact us at support@petomg.com.
- Please send us a copy of the customs duties receipt via email.
- A refund will be processed within 3-5 working days of receiving your receipt.
Refunds & Exchanges
First of all, we would like to thank you for your purchase. Please read the description of the product, the shipping policy and the refund policy carefully before you place an order to ensure this remains consistent with your wishes.
For non-custom products in AU & US:
- Customers are entitled to a replacement or refund within 14 days due to major defects in product quality.
- PETOMG is not directly responsible for loss or any products damaged during shipping. We will assist you in filing a claim with the shipment carrier. Please keep all packing materials and damaged goods until you file a claim.
- Our 14 day return policy means that you have 14 days to initiate a return after you have received your package. Your item must be in the same condition as you received it, unworn, with full tags and in its original packaging. You will also need to provide your order number or proof of purchase. You will not be liable for the logistics costs of returning the goods. A full refund will be issued within 48 hours (working days) after we have received your return and confirmed that it is as described above.Under normal circumstances, the refund arrival time is within 10 working days, and the specific arrival time is subject to the announcement of the bank handling the refund.
- If the delivery you receive is different from the description due to warehouse reasons, you will need to provide us with the order number and the actual product information received. After our confirmation, you can choose one of the following two options: (a) we will replace the correct or missing product for you within 48 hours (working days) free of charge; (b) you may choose to return the product, in which case you will not be liable for the logistics costs of returning the goods. Your full refund will be completed within 48 hours (working days) after we have received the product. Under normal circumstances, the refund arrival time is within 10 working days, and the specific arrival time is subject to the announcement of the bank handling the refund.
- In case of other special circumstances with a return request, please contact us for feedback on your situation and we will coordinate the processing of your return request.
- We will reply to you by email within 48 hours (working days) of receiving your return request in any case to represent your order in the after-sales process.
NOTE:
Please be advised that change-of-mind returns, exchanges, and refunds are not accepted. Customers are entitled to replacements or refunds for major defects with our products within 14 days, as stated in consumer guarantees.
For custom orders:
- All orders will only accept refunds for major defects in product quality. You need to submit within 7 calendar days of receipt of the goods.
- PETOMG is not directly responsible for loss or any products damaged during shipping. We will assist you in filing a claim with the shipment carrier. Please keep all packing materials and damaged goods until you file a claim.
- Our 7 day refund policy means that you have 7 days to initiate a refund after you have received your package. You need to provide proofs (including but not limited to videos, photos, etc.) that prove major defects in product quality. You will also need to provide your order number or proof of purchase. A full refund will be issued within 48 hours (working days) after we have confirmed that it is as described above.Under normal circumstances, the refund arrival time is within 10 working days, and the specific arrival time is subject to the announcement of the bank handling the refund.
- In case of other special circumstances with a refund request, please contact us for feedback on your situation and we will coordinate the processing of your refund request.
- We will reply to you by email within 48 hours (working days) of receiving your refund request in any case to represent your order in the after-sales process.
NOTE:
Please be advised that change-of-mind returns, exchanges, and refunds are not accepted. Customers are entitled to refunds for major defects with our products within 7 days, as stated in consumer guarantees.
The following circumstances may affect your return or exchange:
1. No returns/refunds will be accepted without prior notice to us and we may refuse to accept your parcel and be disqualified from returning it as a result.
2. No delivery received due to discrepancy between the actual delivery address and the order address.
3. Delivery delay caused by other unavoidable factors, including but not limited to bad weather or road control, etc.
You can always contact us for any return/refund question at support@petomg.com.
