Eco-friendly & sustainable
PETOMG Cat Bowls, Elevated Cat Bowl, Ceramic Cat Bowls, Raised Cat Food Bowls| Rubberwood
· Shipping within 1 working day
【High-quality Materials】- The base is made of natural rubber wood, which is small and novel, eco-friendly, odorless and chemical free. The bowls are food-grade ceramics, effectively preventing black chin of cats and bacterial growth.
【Stabilized Solid Wood Feet】- Reduce moisture effects. It’s not easy to get wet and moldy.
【Detachable】- The detachable ceramic bowl is smooth and easy to clean, saving time and effort.
【15° Tilting Slope】- Protect the pet's cervical spine and reduce bone pressure.
【Premium Quality Control】- With more than 20 years of manufacturing experience in the pet supply industry, PETOMG has kept challenging to break any limitations of the high quality products. 100% guaranteed return with your satisfaction, you have our words.
【Gift for Cats】- It is a good gift to accompany your kittens, bring them happy time and have an inherent sense of security when they are alone.
Product information
Thank you for visiting and shopping at PETOMG. The following are the terms and conditions that constitute our Shipping Policy.
Products in the petomg online store are available in AU, US, JP, EU. All non-custom orders are processed within 24 hours and free shipped in AU, US, JP, EU. Orders are not shipped or delivered on weekends.
For items that are on backorder, we will strive to dispatch the items as soon as they become available. The items will be shipped in an order with respect to the dates the orders are received. All custom order items are non-refundable and non-exchangeable.
The items are delivered to the delivery address indicated by the customer in the order at the latest on the date indicated during the order and according to the region of delivery. Delivery periods may be longer during busy operating periods.
|
Order Type |
Processing Time |
Shipping Time |
Total Delivery Time |
|
Non-custom orders |
1 working day |
1 - 5 working days |
2 - 5 workding days |
|
Custom orders |
1- 2 working days |
4 - 6 working days |
5 - 8 working days |
For non-custom orders :
- We will cover 100% of your shipping cost and tax. You will not need to pay extra for any items you purchase.
- We guarantee that your order will be shipped from our local warehouses (Melbourne & Sydney in AU, Chino in US, 埼玉县 in JP, DOBROVÍZ in CZ.) within 1 working day once your payment has been completed.
- We will match you with the most efficient delivery service provider based on the address of your order. Delivery times will depend on the service provider and can take from 2 to 6 working days depending on the delivery distance (unavoidable factors include but are not limited to bad weather, road control etc).
- Once your order has been placed, we will track on your order delivery. In case of abnormal delivery, we will take immediate action and contact you.
You can always contact us for any question at support@petomg.com.
For custom orders :
- We will cover 100% of your shipping cost and tax. You will not need to pay extra for any items you purchase.
- For customized services, please communicate with support@petomg.com to confirm before placing an order. We proactively send you draft orders. Customized orders need to be produced separately by the factory and will take 1-2 working days.
- For customized services and items, please confirm the accurate information when placing an order. We’re sorry that we do not support later information changes.
- We will match you with the most efficient delivery service provider based on your order address. Delivery time will depend on the service provider and may take 4-6 working days depending on the delivery distance (unavoidable factors include but are not limited to bad weather, road restrictions, etc.). Once the package has been delivered, we will email you the tracking number for the package.
- Once your order has been placed, we will track on your order delivery. In case of abnormal delivery, we will take immediate action and contact you.
You can always contact us for any question at support@petomg.com.
Note:
1) All of our orders are shipped via DHL, FedEx, USPS, TNT, OCS, UPS, and other carriers, depending on your location.
2) We cannot deliver to PO Boxes and Military Addresses (APO, FPO).
3) Before you place your order, please confirm the shipping address, as later changes may result in additional charges.
4) During COVID-19, the estimated delivery time for international orders may take longer than usual. Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
- A confirmation email of your order details will be sent to you once received. We will begin to process your order as soon as possible.
- A tracking number will be sent to you by email once your item is shipped out. The tracking number will be active within 24 hours.
Customs and Import Duties
On occasion, additional customs or import duties cannot be avoided. If you do incur charges, please do not hesitate to contact us at support@petomg.com.
- Please send us a copy of the customs duties receipt via email.
- A refund will be processed within 3-5 working days of receiving your receipt.
Refunds & Exchanges
First of all, we would like to thank you for your purchase. Please read the description of the product, the shipping policy and the refund policy carefully before you place an order to ensure this remains consistent with your wishes.
We will work with you to make sure you are satisfied with your purchase - if you are not satisfied with the product, neither are we! Please give us the chance to work with you to find a resolution via email at support@petomg.com with the description of the issue along with pictures or video.
If you would still like to proceed with a return, let us know within 30 days after you receive the package and we will provide a return label. Please repack your product in the original packaging (if possible), paste the label on the box, and send back to our warehouse. You will not be liable for the logistics costs of returning the items. A full refund will be issued within 48 hours (working days) after we have received your return and inspected. Under normal circumstances, the refund arrival time is within 10 working days, and the specific arrival time is subject to the announcement of the bank handling the refund. Returns will not be allowed after 30 days unless an extension is granted.
If the delivery you receive is different from the description due to warehouse reasons, you will need to email us at support@petomg.com and provide us with the order number and the actual product information received. After our confirmation, you can choose one of the following two options: (a) we will replace the correct or missing product for you within 48 hours (working days) free of charge; (b) you may choose to return the product, in which case you will not be liable for the logistics costs of returning the goods. Your full refund will be completed within 48 hours (working days) after we have received the product. Under normal circumstances, the refund arrival time is within 10 working days, and the specific arrival time is subject to the announcement of the bank handling the refund.
In case of other special circumstances with a return request, please contact us for feedback on your situation and we will coordinate the processing of your return request.
We will reply to you by email within 48 hours (working days) of receiving your return request in any case to represent your order in the after-sales process.
NOTE:
Please be advised that change-of-mind returns, exchanges, and refunds are not accepted. Customers are entitled to replacements or refunds for major defects or damaged with our products within 30 days, as stated in consumer guarantees.
The following circumstances may affect your return or exchange:
1. No returns/refunds will be accepted without prior notice to us and we may refuse to accept your parcel and be disqualified from returning it as a result.
2. No delivery received due to discrepancy between the actual delivery address and the order address.
3. Delivery delay caused by other unavoidable factors, including but not limited to bad weather or road control, etc.
You can always contact us for any return/refund question at support@petomg.com.
PETOMG Pet Furniture Cleaning Guide
Thank you for choosing PETOMG pet furniture! The following tips will help you keep your pet’s furniture looking its best.
- How to clean the wood?
- The wooden boards on PETOMG pet furniture are made of rubber wood, and the surface of the wood is also brushed with an environmentally friendly coating to prolong the use of the wood. Use a damp (non-abrasive sponge) and some non-toxic cleaning agents (such as dish soap) lightly scrub the board. Make sure to keep the scratching posts and pads from getting wet. At last, wipe the board dry with a clean cloth.
- How to clean the scratchingposts and pads?
- Our scratching posts and pads are made of sisal (The cat scratching posts of cat wall products are wrapped with kraft paper. The floor-to-ceiling cat tower's scratching posts are made of kraft paper tubes). The materials are absorbent, so you should not clean them with water. You can use a vacuum cleaner to remove all the dust and grime. If one of the posts does get wet or wet, be sure to act quickly and dry it completely with a hair dryer using cool air.
- How to reduce mold damage to furniture in a healthy and environmentally friendly way?
- Regularly clean the room where the product is located, especially after pets are outdoors, as they may carry mold spores in their paws and hair.
- Regularly ventilating the room will bring clean air into the room and blow away moisture, thus preventing the growth of mold.
- Do not store pet furniture in wet rooms (such as bathrooms, laundry rooms, etc.) Pet owners living in humid climates must pay extra attention to the placement of pet furniture, taking into account the product's need for a dry environment.
petomg
Give Your Kitty a High-quality Cat Bowl
Major Advantage of Rubber Wood
RUBBER WOOD
Eco-friendly & High-quality
Rubber wood pet furniture is a sustainable alternative for pet owners looking for eco-friendly options, because it's fast-growing & renewable. Handmade with 15mm thickened sheet. Each piece has been selected, beautiful texture, less stuttering, thickened and solid wood surface.
The Inclined Design
Detachable Design
Food-grade Ceramics
Customer Reviews
Easy to install, thick materials, log style looks very comfortable at home
