Built to Last. Covered for the Long Run.
When you choose Petomg, your purchase is backed by long-term replacement support for verified non-human-caused damage, functional issues, and quality problems. Shipping is included for all eligible protection services, and our human support team responds within 24 hours, even on holidays.
This protection applies to eligible quality-related issues only. It does not cover misuse, intentional damage, improper installation, modifications, normal wear and tear, or issues caused by external accidents.
Petomg Protection at a Glance
| Year 1 | Free replacement service for any verified non-human-caused breakage or functional issue, with shipping included. |
|---|---|
| Years 2-3 | 50% off replacement service for verified quality issues, calculated based on the final sale price, with shipping included. |
| After 3 years | Lifetime 30% off replacement support for verified quality issues, calculated based on the final sale price, with shipping included. |
| Support | 24-hour human support for after-sales requests, even on holidays. |
Coverage Details
Free Replacement Coverage
If a verified non-human-caused breakage or functional issue occurs within one year of delivery, Petomg provides replacement service at no cost, including shipping.
50% Off Replacement
In the second and third years after delivery, verified quality issues qualify for 50% off replacement service. The discount is calculated based on the final sale price, and shipping is included.
Lifetime 30% Off Replacement Support
After the third year, verified quality issues remain eligible for lifetime replacement support at 30% off the final sale price, with shipping included.
Eligible Issues
Petomg's protection is designed for verified quality-related issues that are not caused by human damage. Eligible cases may include:
- Non-human-caused breakage affecting normal use.
- Functional issues that prevent the product from being used as intended.
- Verified quality problems with the product or its components.
Not Covered
To keep the protection clear and fair, the following situations are not covered:
- Human-caused damage, misuse, intentional damage, or neglect.
- Improper installation, incorrect wall or ceiling setup, or use outside the product instructions.
- Product modifications, third-party repairs, or unauthorized replacement parts.
- Normal wear and tear, stains, scratches, or cosmetic changes that do not affect normal function.
- Damage caused by external accidents, extreme conditions, or events outside normal household use.
How to Request Support
Petomg provides human support for every after-sales request. We respond to and begin handling support requests within 24 hours, even on holidays.
- Contact Petomg Support with your order number.
- Send clear photos or videos showing the issue and the affected part.
- Our support team will review the case and confirm the eligible replacement option.
- Once approved, Petomg will help arrange the replacement service according to the coverage period.
Email: support@petomg.com
Important Notes
- The coverage period starts from the delivery date of the original order.
- For discounted replacement service, the discount is calculated based on the final sale price.
- Shipping is included for eligible protection services.
- Petomg may request photos, videos, order details, or additional information to verify the issue.
- Petomg reserves the right to determine the appropriate replacement solution after verification.
Need the Full Return & Refund Policy?
This page explains Petomg's long-term replacement protection. For return eligibility, refund timelines, packaging requirements, and standard return rules, please review the full policy.
