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Free Design Consultation (Refundable) | Cat Wall
Description
Order a free layout service – Order a design layout service, and submit the relevant basic information required for the design service (photos of the designable area, length and width of the design area, budget, number of cats, weight, hobbies, etc,.). You can also email us the relevant information separately after placing the order(email at: support@petomg.com), you don't have to order anything yet.
Discussion and modification – We will provide 2 sets of layout proposals within 1-2 working days. Feel free to share your thoughts and ideas with us at this stage, let us know if there are products you particularly want and we'll add them to the layout scheme(Please provide SKU or product screenshots), everything is modifiable!
15% off Confirmed - Once the final design is confirmed, we will send you a draft order containing all items included in the design. The total order amount enjoys the same discount as the cat wall set purchase.
Withdrawal of Deposit - Upon receipt of your order, we will refund your nominal fee. This is 100% money back. Design consultation are completely free!!
Enjoy Your New Space - Sit back, relax, and wait for your high-quality wall-mounted cat furniture to arrive. Transform your space into a cozy and stylish haven for your feline friend, all with the help of our consultation specialist.
Product information
Thank you for visiting and shopping at PETOMG. The following are the terms and conditions that constitute our Shipping Policy.
Products in the petomg online store are available in the US, AU & UK. All non-custom orders are processed within 1 working day and free shipped in the US, AU & UK. Orders are not shipped or delivered on weekends.
For items that are on backorder, we will strive to dispatch the items as soon as they become available. The items will be shipped in an order with respect to the dates the orders are received. All custom order items are non-refundable and non-exchangeable.
The items are delivered to the delivery address indicated by the customer in the order at the latest on the date indicated during the order and according to the region of delivery. Delivery periods may be longer during busy operating periods.
Country
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Processing Time
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Shipping Time
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Total Delivery Time
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US
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1 working day
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1 - 5 working days
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2 - 6 working days
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AU
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1 working day
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1 - 5 working days
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2 - 6 working days
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UK
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1 working day
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1 - 3 working days
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2 - 4 working days
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For non-custom orders :
- We will cover 100% of your shipping cost and tax. You will not need to pay extra for any items you purchase.
- We guarantee that your order will be shipped from our local warehouses (Melbourne & Sydney in AU, Chino in the US, Cannock in UK) within 1 working day once your payment has been completed.
- We will match you with the most efficient delivery service provider based on the address of your order. Delivery times will depend on the service provider and can take from 2 to 6 working days depending on the delivery distance (unavoidable factors include but are not limited to bad weather, road control etc).
- Once your order has been placed, we will track on your order delivery. In case of abnormal delivery, we will take immediate action and contact you.
You can always contact us for any question at support@petomg.com.
For custom orders :
- We will cover 100% of your shipping cost and tax. You will not need to pay extra for any items you purchase.
- For customized services, please communicate with support@petomg.com to confirm before placing an order. We proactively send you draft orders. Customized orders need to be produced separately by the factory and will take 1-2 working days.
- For customized services and items, please confirm the accurate information when placing an order. We’re sorry that we do not support later information changes.
- We will match you with the most efficient delivery service provider based on your order address. Delivery time will depend on the service provider and may take 4-6 working days depending on the delivery distance (unavoidable factors include but are not limited to bad weather, road restrictions, etc.). Once the package has been delivered, we will email you the tracking number for the package.
- Once your order has been placed, we will track on your order delivery. In case of abnormal delivery, we will take immediate action and contact you.
You can always contact us for any question at support@petomg.com.
Note:
1) All of our orders are shipped via DHL, FedEx, USPS, TNT, OCS, UPS, and other carriers, depending on your location.
2) We cannot deliver to PO Boxes and Military Addresses (APO, FPO).
3) Before you place your order, please confirm the shipping address, as later changes may result in additional charges.
Shipment confirmation & Order tracking
- A confirmation email of your order details will be sent to you once received. We will begin to process your order as soon as possible.
- A tracking number will be sent to you by email once your item is shipped out. The tracking number will be active within 24 hours.
Customs and Import Duties
On occasion, additional customs or import duties cannot be avoided. If you do incur charges, please do not hesitate to contact us at support@petomg.com.
- Please send us a copy of the customs duties receipt via email.
- A refund will be processed within 3-5 working days of receiving your receipt.
First of all, we would like to thank you for your purchase. Please read the description of the product, the shipping policy and the refund policy carefully before you place an order to ensure this remains consistent with your wishes.
Customers are entitled to a replacement or refund within 50 days due to major defects in product quality or product broken.We will work with you to make sure you are satisfied with your purchase - if you are not satisfied with the product, neither are we! Please give us the chance to work with you to find a resolution via email at support@petomg.com with the description of the issue along with pictures or video.
If you would still like to proceed with a return, let us know within 50 days after you receive the package and we will provide a return label. Please repack your product in the original packaging (if possible), paste the label on the box, and send back to our warehouse. You will not be liable for the logistics costs of returning the items. A full refund will be issued within 48 hours (working days) after we have received your return and inspected. Under normal circumstances, the refund arrival time is within 10 working days, and the specific arrival time is subject to the announcement of the bank handling the refund. Returns will not be allowed after 50 days unless an extension is granted.
If the delivery you receive is different from the description due to warehouse reasons, you will need to email us at support@petomg.com and provide us with the order number and the actual product information received. After our confirmation, you can choose one of the following two options: (a) we will replace the correct or missing product for you within 48 hours (working days) free of charge; (b) you may choose to return the product, in which case you will not be liable for the logistics costs of returning the goods. Your full refund will be completed within 48 hours (working days) after we have received the product. Under normal circumstances, the refund arrival time is within 10 working days, and the specific arrival time is subject to the announcement of the bank handling the refund.
In case of other special circumstances with a return request, please contact us for feedback on your situation and we will coordinate the processing of your return request.
We will reply to you by email within 48 hours (working days) of receiving your return request in any case to represent your order in the after-sales process.
NOTE:
Please be advised that change-of-mind returns, exchanges, and refunds are not accepted. Customers are entitled to replacements or refunds for major defects or damaged with our products within 50 days, as stated in consumer guarantees.
The following circumstances may affect your return or exchange:
1. No returns/refunds will be accepted without prior notice to us and we may refuse to accept your parcel and be disqualified from returning it as a result.
2. No delivery received due to discrepancy between the actual delivery address and the order address.
3. Delivery delay caused by other unavoidable factors, including but not limited to bad weather or road control, etc.
You can always contact us for any return/refund question at support@petomg.com.
PETOMG Pet Furniture Cleaning Guide
Thank you for choosing PETOMG pet furniture! The following tips will help you keep your pet’s furniture looking its best.
- How to clean the wood?
- The wooden boards on PETOMG pet furniture are made of rubber wood, and the surface of the wood is also brushed with an environmentally friendly coating to prolong the use of the wood. Use a damp (non-abrasive sponge) and some non-toxic cleaning agents (such as dish soap) lightly scrub the board. Make sure to keep the scratching posts and pads from getting wet. At last, wipe the board dry with a clean cloth.
- How to clean the scratchingposts and pads?
- Our scratching posts and pads are made of sisal (The cat scratching posts of cat wall products are wrapped with kraft paper. The floor-to-ceiling cat tower's scratching posts are made of kraft paper tubes). The materials are absorbent, so you should not clean them with water. You can use a vacuum cleaner to remove all the dust and grime. If one of the posts does get wet or wet, be sure to act quickly and dry it completely with a hair dryer using cool air.
- How to reduce mold damage to furniture in a healthy and environmentally friendly way?
- Regularly clean the room where the product is located, especially after pets are outdoors, as they may carry mold spores in their paws and hair.
- Regularly ventilating the room will bring clean air into the room and blow away moisture, thus preventing the growth of mold.
- Do not store pet furniture in wet rooms (such as bathrooms, laundry rooms, etc.) Pet owners living in humid climates must pay extra attention to the placement of pet furniture, taking into account the product's need for a dry environment.
Understand how you will go through the consultation with us:
✳️ Step 1: Pay the Nominal Fee
Pay the nominal fee of $35 to secure your consultation slot.
Step 2: Submit the Relevant Information
Prepare the relevant basic information required for the design service (photos of the designable area, length and width of the design area, budget, number of cats, weight, hobbies, etc,.). Please email us the relevant information separately (email at: support@petomg.com ), you don't have to order anything yet.
✳️ If there are items on the wall that are not removable, please indicate this in the email and tell us its dimensions so we can design the cat wall with your items. If not explicitly informed, we will treat them as removable.
Step 3: Discussion & Modification
We will provide 2 sets of layout proposals within 1-2 working days. Feel free to share your thoughts and ideas with us at this stage, let us know if there are products you particularly want and we'll add them to the layout scheme(Please provide product ID or product screenshots), everything is modifiable!
Step 4: 15% off Confirmed
Once the final design is confirmed, we will send you a draft order containing all items included in the design. The total order amount enjoys the same discount as the cat wall set purchase - 15% off !
Step 5: Enjoy Your New Space!
Sit back, relax, and wait for your high-quality wall-mounted cat furniture to arrive.
Transform your space into a cozy and stylish haven for your feline friend, all with the help of our consultation specialist.
✳️ Upon receipt of your order, we will refund your nominal fee. This is 100% money back. Design consultation are completely free!!
We're here to make the process simple and enjoyable for you. Don't hesitate to reach out if you have any questions or need further assistance.
Cat Wall Furniture Design Consultation (fully refundable) $35
Start Consultation
What is free design consultation?
At PETOMG, professional designers will design your cat wall layout to make your stay comfortable for you and your cat.
We adhere to the concept of people and pets sharing the home, making cat shelves not only a place for cats to play, but also a decoration for your home.
If I don't like the plan, can I ask for changes?
Yes, you can contact us to modify the plan at any time before you are satisfied.
If I want to lay out multiple walls, do I need to purchase additional design consultation?
No need to purchase duplicate layout services.
If I have purchased the product, do I need to purchase design consultation to design my cat wall?
If you have already purchased the product, you do not need to purchase the layout service. If you reply to the questions below directly via email, we will send you a layout plan.
1. The product purchased (or your order number)
2. Provide wall dimensions and photos or floor plans of the walls
3. Number, age and breed of cats
If I purchase the product at other PETOMG stores, can you refund the design fee?
If you purchased from other PETOMG stores, we will refund the design fee if you provide proof of purchase.
Related Articles
The Benefits of Cat Walls
A wall-mounted cat wall system, with its multi-level platforms and shelves, creates an ideal playground for cats to freely climb and jump. This continuous physical activity helps maintain their agility and vitality, preventing obesity and joint problems due to lack of exercise. Cats moving in such an environment can effectively maintain a healthy weight and promote cardiovascular health, akin to them running freely outdoors.
Article Information
The Five Major Benefits of Installing a Wall-Mounted Cat Wall System
1. Enhances Health and Promotes Exercise
2. Satisfies Climbing and Surveillance Instincts
Cats naturally love heights, and the high points provided by a wall-mounted cat wall system not only satisfy this instinct but also allow them to safely monitor their surroundings from above. This ability to overlook from a height gives cats a great sense of security and satisfaction, helping to reduce their anxiety and tension.
3. Enriches Living Space and Stimulates Exploration
4. Solves Territorial Conflicts in Multi-Cat Households
In households with multiple cats, a wall-mounted cat wall system can provide each cat with its own exclusive space, thus effectively reducing territorial conflicts and fights among them. Each cat can find its own safe area within the system, helping to maintain a harmonious atmosphere at home and avoiding unnecessary stress and conflict.
5. Enhances Human-Pet Interaction
The wall-mounted cat wall system not only provides fun for cats but also creates new possibilities for interaction between pet owners and their cats. By setting up toys or treats at different levels, owners can guide their cats to climb and explore, enhancing the emotional bond between them and increasing the cat's physical activity, thereby promoting their physical and mental health.
In conclusion, a wall-mounted cat wall system not only satisfies the natural instincts of cats, providing ample opportunities for exercise, but also enriches their living environment, promotes harmony in multi-cat households, and strengthens the emotional bond between pets and their owners. Therefore, setting up such a system for your beloved cat is undoubtedly a thoughtful and wise choice.
Choosing the Ideal Wall for Your Cat Wall System
Creating an ideal wall-mounted cat system for your feline friend can enhance their playtime and promote physical health. However, the first step in achieving this goal is choosing the right wall. Here are some practical tips to help you make an informed decision.
Article Information
How to Select the Perfect Wall for Your Cat Wall System
Creating an ideal wall-mounted cat system for your feline friend can increase their play time and promote good health. However, the first step to achieving this is choosing the right wall. Here are some practical tips to help you make an informed decision.
1. Wall Strength: Safety First
Choose a wall that can withstand the weight of the entire cat wall system and the cat's activity. Concrete or solid wood frame walls are naturally suitable for installing cat climbing structures. For drywall, you'll need to use expansion screws or find wall studs for stability.
2. Space Layout: Cat’s Playground
Choose a wall that provides plenty of room for your cat to move around. Given that cats need to jump and run, providing enough space is crucial. Also, avoid high-traffic areas of your home to prevent your cat from being disturbed while he or she is resting or playing.
3. Comfortable Environment: Cat’s Paradise
Choose walls with good lighting and moderate temperatures. Too much direct sunlight or too dark a corner can harm your cat's health and mood. A well-ventilated area with a comfortable temperature is vital to their health.
4. Safety: Keep Hazards at Bay
Make sure the chosen wall area is free of potential security threats, such as breakable items or exposed electrical outlets. A safe environment allows cats to explore and play without worries.
5. Consider Cat Preferences: Creating a Feline Haven
Observe your cat's behavior in the home and choose the location of your cat wall system based on their preferences. For example, if your cat likes heights, consider a multi-level climbing frame; if your cat likes to explore, add a tunnel or cubby house.
By considering these factors, you can provide your cat with a safe, comfortable space that greatly improves their quality of life. A well-chosen wall-mounted cat system can be a haven for your cats, allowing them to play freely and grow healthily.
How to Repair Walls After Installing a Cat Wall System
We’ve heard feedback from some people who are concerned they may damage their walls after installing our furniture.This article will guide you through a simple and effective method to repair these damages and restore your walls. This is something that can come in handy when moving from an apartment complex or moving your cat furniture to another location in your home.
Article Information
How to Repair Walls After Installing a Cat Wall System
Installing a cat wall system can provide your feline friend with a space for fun and exercise, but we’ve heard feedback from some people who are concerned they may damage their walls after installing our furniture. This article will guide you through a simple and effective method to repair these damages and restore your walls. This is something that can come in handy when moving from an apartment complex or moving your cat furniture to another location in your home.
Worried about mounting in an apartment?
From our experience, apartments allow small holes in your walls, typically to hang up pictures and other decorations around your home. We send the same size screws along with our furniture for installation, which leaves a small 7mm sized hole after taking down.
If you need approval from your landlord, we suggest explaining that you would like to install shelving that will leave 7mm holes in your wall and that you will be patching them up prior to moving out. If the installation process is not explained, some may think it will leave a large hole in the wall. Installing a TV on the wall uses much larger bolts, requiring bigger holes. If your landlord allows people to install TVs on the wall, the wall-mounted cat furniture should also be fine.
So here are some tips we’ve put together to repair the drywall after removing or switching the location of your wall furniture.
Materials Needed
Before starting, make sure you have the following tools and materials:
- Spackle or joint compound
- Sandpaper (medium and fine grit)
- Filler (suitable for your wall type)
- Putty knife or spackle tool
- Paint matching the original wall color
- Paintbrush or roller
Repair Steps
1. Clean the WallFirst, use a damp cloth to clean the wall, removing dust and debris. Make sure the area is clean and dry.
2. Fill the LoopholesUse a putty knife to apply plaster or filler into the hole, filling it slightly. Allow to dry completely, this usually takes a few hours to a day, depending on the product.
3. Polish the SurfaceAfter the filler is dry, lightly sand the excess with medium-grit sandpaper until it is flush with the wall. Then use fine sandpaper to smooth the surface.
4. Clean the Sanded AreaUse a damp cloth to remove any dust and make sure the walls are clean.
5. Apply Primer (Optional)If there are large areas of damage or color differences, consider applying a primer to help the paint adhere better.
6. Paint the WallUse paint that matches the original wall color and apply evenly with a brush or roller. For best coverage, multiple coats may be necessary, allowing each coat to dry thoroughly before applying the next.
Tips
- Before starting repairs, make sure the room is well ventilated.
- For severe damage or unusual wall materials, professional repairs may be required.
- Make sure the material you buy is suitable for the type of wall and the extent of the damage.
Following these steps will help you effectively repair the wall damage caused by the cat wall system installation, restoring the beauty and integrity of the wall.