Refund policy

90-Day Risk-Free Trial (Returns)

We offer FREE returns within the contiguous United States (excluding Alaska and Hawaii) and Australia.

If you or your cat are not completely satisfied with your purchase, we gladly accept returns for a full refund within 90 days of delivery.

We strive to resolve any issues you may experience. Please complete our contact form with a detailed description of the issue (including photos to expedite the process), and we'll work with you to find a satisfactory solution. If you still wish to proceed with a return, we'll provide you with a return shipping label. Simply repackage the item (using the original packaging if possible), affix the provided return label, and drop it off at your local UPS location.

Once we receive and inspect your returned item, we will process your full refund within 3-5 business days. Returns requested after the 90-day period will not be accepted unless an extension has been granted.

Petomg 1-Year Warranty

All Petomg products include a one-year warranty covering functional defects. If you encounter any quality issues within one year of receiving your product, please contact us immediately—we’re here to help! We may request photos or videos as proof of the defect.

Please note that this warranty does not cover standard wear and tear. Resolution methods will be at the discretion of Petomg and may not always result in a full replacement.

Need Further Assistance? Contact Us!

We're committed to helping you. Your satisfaction is our priority!

Please reach out via our contact form or send an email to support@petomg.com. We'll respond as promptly as possible.

Additional Information:

The above policies apply exclusively to orders within the contiguous United States (excluding Alaska and Hawaii) and Australia. The 90-day return period begins from the date of delivery.

Petomg is not responsible for the condition of the original packaging upon delivery. If the original packaging is unusable for return purposes, customers must provide alternative packaging.

Petomg reserves the right to refuse refunds if deemed appropriate. If returned items are damaged or missing parts, repair or replacement costs may be charged or deducted from the refund amount.