New pre-sale starts now, up to 20% off!

No Spending Limit, All Items are Shipped for Free

Full Refund Guarantee within 50 Days, No Hidden Fees

FAQs

Shipping

Where do you ship from, and what is the delivery time?

Shipping Locations:

USA:

  • NJ: C/O 1100 Cranbury South River Road, Monroe Township, New Jersey 08831
  • CA: C/O 2221 Remington Ave, Ontario, California 91762

Australia:

  • VIC: 42-62 Pound Road West, Dandenong South VIC 3175
  • NSW: 2B/246 Miller Road Villawood NSW 2163

UK:

  • STS:C/O Jupiter,Unit 1 Watling Street, Kingswood Lakeside, Cannock, WS11 1SL

All non-pre-sale and non-custom orders will be handed over to the courier service within 24 hours.

How long will it take to receive my order?

2-6 business days in the US & AU, 1-3 business days in the UK (Delivery time is the expected time provided by the carrier. )

Note: Large parcels cannot be shipped to PO box. Please provide a valid street address for delivery when placing order.

Returns and Refunds

What are your return and exchange policies?

We provide up to 50 days of complimentary return and exchange services, without any hidden charges and offer a 100% money-back guarantee.

How long will it take to receive my refund?

Once we receive your return request, we will process your refund within 24 hours. The refunded amount will typically be credited to your payment account within 7 business days (the exact time depends on your payment bank).

What Are Your Pre-Sale Rules?

The shipping time for pre-sale items.

After you complete the payment for a pre-sale order, the item will be shipped within 40 days. You can cancel your pre-sale order at any time within these 40 days and receive a 100% refund.

What are the discount rules for pre-sale items?

Pre-sale items will be sold at 50% of the original price during the pre-sale period. After the pre-sale period ends, the items will return to their original price and will no longer enjoy the 50% discount.

Please note: Pre-sale orders are subject to a separate discount and cannot be combined with other general discounts. If you purchase both pre-sale items and other products, the general discount will only apply to eligible non-pre-sale items.

Can I cancel my pre-sale order?

Certainly, you can cancel your paid pre-sale order at any time during the pre-sale period and receive a 100% refund. Additionally, you have a 100% satisfaction guarantee with a full refund within 50 days of receiving the item, with no hidden fees.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.

We guarantee to respond to and resolve your issue within 24 hours!