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Returns, warranty & help

Support You Can Count On

60 days

Satisfaction guarantee

Return an eligible order within the current 60-day return window if it is not right for your home.

365 days

Cat tree warranty

Free replacement of damaged parts when the damage is not caused by the user. Excludes soft furnishings, including mats and cushions.

Within 24h

Human support

Get help with installation questions, replacement parts and order issues from the Petomg team.

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