No matter what after-sales issue you encounter, rest assured, we will provide you with a fast, comprehensive, and satisfaction-guaranteed solution.
Issues may include:
- Shipping problems
- Product damage
- Product loss
- Installation issues
- Quality dissatisfaction
- And more...
The fastest ways to contact us:
- Email: support@petomg.com
- Live Chat: Bottom right corner of the page
- Submit Form: Contact Us
- Service Hours: Monday to Sunday (including holidays)
In most cases, we will respond within 1 to 24 hours (no longer than 24 hours). If you could provide relevant images (if applicable) along with your inquiry, we would greatly appreciate it, as it helps us quickly identify the issue and resolve it or determine a solution within 24 hours.
Friendly Reminder: Please choose only one of the three contact methods to avoid confusion. Do not submit through multiple channels at the same time.
Rest assured, we will take full responsibility for any potential loss or risk and resolve the issue.
Your satisfaction means everything to us.
Sincerely,
Petomg Support Team
