60 days
Satisfaction guarantee
Return an eligible order within the current 60-day return window if it is not right for your home.
No matter what after-sales issue you encounter, rest assured, we will provide you with a fast, comprehensive, and satisfaction-guaranteed solution.
Issues may include:
- Shipping problems
- Product damage
- Product loss
- Installation issues
- Quality dissatisfaction
- And more...
The fastest ways to contact us:
- Email: support@petomg.com
- Live Chat: Bottom right corner of the page
- Submit Form: Contact Us
- Service Hours: Monday to Sunday (including holidays)
We will reply to your inquiry within 24 hours. If you can provide relevant images (if applicable), they will help us assess your request.
Friendly Reminder: Please choose only one of the three contact methods to avoid confusion. Do not submit through multiple channels at the same time.
Rest assured, we will take full responsibility for any potential loss or risk and resolve the issue.
Your satisfaction means everything to us.
Sincerely,
Petomg Support Team