Large Double-Level Cat Wall Perch,CM12

Some cats need time to get used to a new cat wall or cat tree. We recommend placing it near your cat’s favorite area, starting with the lower platforms, and using treats, toys, or familiar blankets to encourage exploration. Avoid forcing your cat onto it. If your cat still does not use it after some time, check whether the location, height, stability, or layout feels comfortable for your cat.

Yes. Every Petomg wooden component is made from premium solid rubberwood, providing outstanding strength and long-term durability. Each platform is rated to support up to 44 lbs (20 kg) of static weight.

The overall stability of wall-mounted furniture depends on both the product and the quality of installation. Following our installation instructions is essential for safe, long-term use.

For homes with thin drywall, we strongly recommend securing the mounting hardware directly into wall studs whenever possible. This provides the strongest support and ensures your cat can climb, jump, and rest with confidence.

Yes. Petomg cat wall furniture is compatible with drywall, plasterboard, and solid concrete walls.

We include hardware for different wall types with every order, so you can choose the appropriate mounting solution by following our installation guide. For drywall installations, securing the mounting screws into wall studs whenever possible is recommended for maximum stability.

If you need assistance at any stage of the installation, our customer support team is available 24 hours a day to answer your questions and help ensure a safe and successful installation.

Absolutely. At Petomg, we believe cat furniture should be built with the same durability and craftsmanship as quality home furniture.

That's why every wooden component is made from premium solid rubberwood, providing exceptional strength for everyday climbing, scratching, jumping, and resting.

We also stand behind every product with a 1-year warranty. In the unlikely event of a non-human-caused manufacturing or structural defect during normal use, we'll replace the affected part or product free of charge.

Absolutely. Every Petomg product is made from sustainably sourced premium solid rubberwood—a natural material widely used in high-quality furniture for its strength, durability, and environmental friendliness.

Unlike products made from low-quality composite boards, our solid wood construction is designed to provide a cleaner, more natural living environment for both you and your cat.

You may notice a light natural wood scent when first unboxing the product, which is completely normal and will fade after ventilation. Under normal use, the materials are safe for everyday contact with both pets and people.

We process and dispatch all in-stock orders within 1 business day after your order is placed.

Your order will be shipped from our Los Angeles or New Jersey warehouse, depending on inventory availability and your delivery address, to ensure the fastest possible delivery.

Under normal circumstances, most orders arrive within 2–5 business days from the date of purchase. Actual delivery times may vary depending on the carrier, destination, weather conditions, or other unforeseen shipping factors.

Once your order has been shipped, you'll receive a tracking number by email so you can monitor your delivery every step of the way.

We're here to help.

If your order arrives damaged, contains missing parts, or has a manufacturing defect, simply contact our customer support team. Once your request has been reviewed, we'll promptly send the necessary replacement parts or, where appropriate, a replacement product at no additional cost.

If the product isn't the right fit for your home, we also offer a 60-day return policy, giving you plenty of time to make your decision with confidence.

Our goal is to make every purchase as worry-free as possible, and our support team is always here to help if you need assistance.