60 days
Satisfaction guarantee
Return an eligible order within the current 60-day return window if it is not right for your home.
Shipping policy
This policy explains where Petomg ships, when orders are processed, estimated delivery times, tracking information, and delivery address requirements.
Applies to orders shipped within the United States and Australia.
Shipping coverage and rates
Petomg currently ships within the United States and Australia.
- United States: Free shipping on orders over US$59.
- Australia: Free shipping on orders over A$79.
Processing and delivery times
Orders are processed and dispatched within 24 hours on business days. Delivery typically takes 2–5 business days after dispatch.
| Destination | Ships from | Processing time | Estimated delivery |
|---|---|---|---|
| United States | Los Angeles or New Jersey | Within 24 hours on business days | 2–5 business days |
| Australia | Sydney | Within 24 hours on business days | 2–5 business days |
Delivery times are estimates. Exact timing depends on the carrier and may be affected by weather, service interruptions, or other circumstances outside Petomg’s control.
Shipment confirmation and tracking
Within 24 hours of receiving your order on a business day, Petomg will send an email to the address provided at checkout. The email will include package information and tracking updates.
If you did not provide an email address with your order, you can:
- Email support@petomg.com.
- Use the Track My Order page.
- Contact Petomg through the online chat available on petomg.com.
Delivery address requirements
Please provide a complete residential or commercial street address when placing your order.
- Petomg cannot deliver to PO Boxes.
- Petomg cannot deliver to APO or FPO military addresses.
- Changing the delivery address after dispatch may result in additional charges.
Customer support
For questions about shipping, tracking, or delivery, contact Petomg using one of the methods below. A Petomg support specialist will respond within 24 hours.
Email: support@petomg.com
Online chat: Use the chat icon on petomg.com.
Please include your order number and delivery address so the support team can assist you more quickly.