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PETOMG

PETOMG E-Gift Card 300

$270.00

Description

Not sure what to get for your feline friend this Black Friday? Keep the joy going with our exclusive Black Friday Gift Cards! Shop now, save later, and give your cat the gift of endless adventure and comfort. Available only for a limited time, these cards let you lock in our biggest savings to use on any of our stylish and functional pet furniture. Don’t miss the chance to make this Black Friday unforgettable for your beloved pet!

Note: The gift card is valid from December 24, 2024, with no expiration date.

Shipping Policy

Thank you for visiting and shopping at PETOMG. The following are the terms and conditions that constitute our Shipping Policy.

Products in the petomg online store are available in the US, AU & UK. All non-custom orders are processed within 1 working day. Free shipping (over $59 in the US, over A$79 in AU, over £49 in the UK). Orders are not shipped or delivered on weekends.

For items that are on backorder, we will strive to dispatch the items as soon as they become available. The items will be shipped in an order with respect to the dates the orders are received. All custom order items are non-refundable and non-exchangeable.

The items are delivered to the delivery address indicated by the customer in the order at the latest on the date indicated during the order and according to the region of delivery. Delivery periods may be longer during busy operating periods.

Country
Processing Time
 Shipping Time
Total Delivery Time
US
1 working day
1 - 5 working days
2 - 6 working days
AU
1 working day
1 - 5 working days
2 - 6 working days
UK
1 working day
1 - 3 working days
2 - 4 working days

 

For non-custom orders :

  • We guarantee that your order will be shipped from our local warehouses (Melbourne & Sydney in AU, Chino in the US, Cannock in UK) within 1 working day once your payment has been completed.
  • We will match you with the most efficient delivery service provider based on the address of your order. Delivery times will depend on the service provider and can take from 2 to 6 working days depending on the delivery distance (unavoidable factors include but are not limited to bad weather, road control etc). 
  • Once your order has been placed, we will track on your order delivery. In case of abnormal delivery, we will take immediate action and contact you.

You can always contact us for any question at support@petomg.com.

 

For custom orders :

  • For customized services, please communicate with support@petomg.com to confirm before placing an order. We proactively send you draft orders. Customized orders need to be produced separately by the factory and will take 1-2 working days.
  • For customized services and items, please confirm the accurate information when placing an order. We’re sorry that we do not support later information changes.
  • We will match you with the most efficient delivery service provider based on your order address. Delivery time will depend on the service provider and may take 4-6 working days depending on the delivery distance (unavoidable factors include but are not limited to bad weather, road restrictions, etc.). Once the package has been delivered, we will email you the tracking number for the package.
  • Once your order has been placed, we will track on your order delivery. In case of abnormal delivery, we will take immediate action and contact you.

    You can always contact us for any question at support@petomg.com.

     

    Note:

    1) All of our orders are shipped via DHL, FedEx, USPS, TNT, OCS, UPS, and other carriers, depending on your location.
    2) We cannot deliver to PO Boxes and Military Addresses (APO, FPO).
    3) Before you place your order, please confirm the shipping address, as later changes may result in additional charges.

     

    Shipment confirmation & Order tracking

    1. A confirmation email of your order details will be sent to you once received. We will begin to process your order as soon as possible.
    2. A tracking number will be sent to you by email once your item is shipped out. The tracking number will be active within 24 hours.

     

    Customs and Import Duties

    On occasion, additional customs or import duties cannot be avoided. If you do incur charges, please do not hesitate to contact us at support@petomg.com.

    1. Please send us a copy of the customs duties receipt via email.
    2. A refund will be processed within 3-5 working days of receiving your receipt.

    Refunds & Exchanges

    First of all, we would like to thank you for your purchase. Please read the description of the product, the shipping policy and the refund policy carefully before you place an order to ensure this remains consistent with your wishes.

    Customers are entitled to a replacement or refund within 90 days due to major defects in product quality or product broken.

    We will work with you to make sure you are satisfied with your purchase - if you are not satisfied with the product, neither are we! Please give us the chance to work with you to find a resolution via email at support@petomg.com with the description of the issue along with pictures or video.

    If you would still like to proceed with a return, let us know within 90 days after you receive the package and we will provide a return label. Please repack your product in the original packaging (if possible), paste the label on the box, and send back to our warehouse. You will not be liable for the logistics costs of returning the items. A full refund will be issued within 48 hours (working days) after we have received your return and inspected. Under normal circumstances, the refund arrival time is within 10 working days, and the specific arrival time is subject to the announcement of the bank handling the refund. Returns will not be allowed after 90 days unless an extension is granted.

    If the delivery you receive is different from the description due to warehouse reasons, you will need to email us at support@petomg.com and provide us with the order number and the actual product information received. After our confirmation, you can choose one of the following two options: (a) we will replace the correct or missing product for you within 48 hours (working days) free of charge; (b) you may choose to return the product, in which case you will not be liable for the logistics costs of returning the goods. Your full refund will be completed within 48 hours (working days) after we have received the product. Under normal circumstances, the refund arrival time is within 10 working days, and the specific arrival time is subject to the announcement of the bank handling the refund.

    In case of other special circumstances with a return request, please contact us for feedback on your situation and we will coordinate the processing of your return request.

    We will reply to you by email within 48 hours (working days) of receiving your return request in any case to represent your order in the after-sales process.


    NOTE:
    Please be advised that change-of-mind returns, exchanges, and refunds are not accepted. Customers are entitled to replacements or refunds for major defects or damaged with our products within 90 days, as stated in consumer guarantees.

     

     The following circumstances may affect your return or exchange:

    1. No returns/refunds will be accepted without prior notice to us and we may refuse to accept your parcel and be disqualified from returning it as a result.

    2. No delivery received due to discrepancy between the actual delivery address and the order address.

    3. Delivery delay caused by other unavoidable factors, including but not limited to bad weather or road control, etc.

    You can always contact us for any return/refund question at support@petomg.com

    Care Guide

    PETOMG Pet Furniture Cleaning Guide

    Thank you for choosing PETOMG pet furniture! The following tips will help you keep your pet’s furniture looking its best.

    1. How to clean the wood?
    • The wooden boards on PETOMG pet furniture are made of rubber wood, and the surface of the wood is also brushed with an environmentally friendly coating to prolong the use of the wood. Use a damp (non-abrasive sponge) and some non-toxic cleaning agents (such as dish soap) lightly scrub the board. Make sure to keep the scratching posts and pads from getting wet. At last, wipe the board dry with a clean cloth.
    1. How to clean the scratchingposts and pads?
    • Our scratching posts and pads are made of sisal (The cat scratching posts of cat wall products are wrapped with kraft paper. The floor-to-ceiling cat tower's scratching posts are made of kraft paper tubes). The materials are absorbent, so you should not clean them with water. You can use a vacuum cleaner to remove all the dust and grime. If one of the posts does get wet or wet, be sure to act quickly and dry it completely with a hair dryer using cool air.
    1. How to reduce mold damage to furniture in a healthy and environmentally friendly way?
    • Regularly clean the room where the product is located, especially after pets are outdoors, as they may carry mold spores in their paws and hair.
    • Regularly ventilating the room will bring clean air into the room and blow away moisture, thus preventing the growth of mold.
    • Do not store pet furniture in wet rooms (such as bathrooms, laundry rooms, etc.) Pet owners living in humid climates must pay extra attention to the placement of pet furniture, taking into account the product's need for a dry environment.

    Payment & Security

    Payment methods

    • Amazon
    • American Express
    • Apple Pay
    • Diners Club
    • Discover
    • Google Pay
    • Mastercard
    • PayPal
    • Shop Pay
    • Venmo
    • Visa

    Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.

    Customer Reviews

    Based on 322 reviews
    93%
    (298)
    7%
    (23)
    0%
    (1)
    0%
    (0)
    0%
    (0)
    E
    Elene Whalen (Los Angeles, US)
    Cat wall

    This company did an excellent job designing a few walls in our kitchen with wall mounted cat climbing furniture. My cats love it and it looks great. This company does not install. The process is a little overwhelming from start to finish. However PETOMG does an excellent job with great service and wonderful results. You receive your purchases very quickly. Very little instructions included. Make sure you have the proper equipment to install. Our cats weight 8.5 pounds and 13.5 pounds. A few shelves fell off the wall because we did not use “mollies” at first. You need a knowledgeable person to install. I am very happy.

    H
    Humane Society of Tampa Bay (Tampa, US)
    Best Cat Condos Ever!

    We are a very large Humane Society and most of our cats available for adoption are in free roaming rooms. These are so easy to clean/sanitize which helps keeps our cats healthy. The added bonuses are the look amazing and, most importantly, the cats love them!

    T
    T.B.

    My cats love them as soon as they are up on the wall. Also they are well-made so they look super sleek and go well with our decor. Thanks again

    T
    Tegan Sutherland (Melbourne, AU)
    They love it

    Put this together finally and it’s a winner. My cats love the hammock! They’re a bit timid about trying the bowl so far.
    It was easy to assemble and looks beautiful! So happy with it. Hopefully my couches will stop getting scratched now!

    T
    Tony Law (Greenwich, GB)

    Excellent customer care and fast delivery

    L
    Letizia Di Noi (Sydney, AU)
    wonderful products

    They are sturdy and easy to assemble. Only improvement would be to offer some soft mats to add to the boxes to transform them in very comfy hiding spots. The only reason I am not giving you top stars is that the delivery company was a disgrace: one driver left an expensive order at a random wrong address, thankfully in the same street; another one left the box outside the building and run off without even talking through the intercom. Your customer service though is wonderful, you responded quickly and helped me to get to the bottom of the issues. My cats are happy :)

    A
    Anna-Marie Nguyen (Carrollton, US)
    Amazing cat tower!

    My 3 cats are loving the floor to ceiling cat tower! They spend a lot of time on the hammock and bubble bed next to the window to watch all the bird and squirrels that come by. Highly recommend this product!

    B
    Brindisino (Santa Clara, US)
    Simply the Best for My Cats!

    PETOMG's rubberwood cat furniture is superb. The design is sleek and modern, it's environmentally friendly, and incredibly easy to install. It's a hit with my furry friends, and I couldn't be happier!

    B
    Bambi
    Look absolutely amazing on my wall!

    I've always dreamed of installing cat wall furniture, and now it's finally a reality. Am I one step closer to embracing my crazy cat lady status? Who am I kidding, I'm already there! 🐾

    P
    Perchinell (New York, US)
    Outstanding Quality and Style!

    I'm impressed with the quality of PetOMG's rubberwood cat furniture. It's environmentally conscious and looks stunning in any room. The installation process was also incredibly simple. Love it!

    PETOMG

    PETOMG E-Gift Card 300

    $270.00

    Not sure what to get for your feline friend this Black Friday? Keep the joy going with our exclusive Black Friday Gift Cards! Shop now, save later, and give your cat the gift of endless adventure and comfort. Available only for a limited time, these cards let you lock in our biggest savings to use on any of our stylish and functional pet furniture. Don’t miss the chance to make this Black Friday unforgettable for your beloved pet!

    Note: The gift card is valid from December 24, 2024, with no expiration date.

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