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Shipping Policy

Thank you for visiting and shopping at PETOMG. The following are the terms and conditions that constitute our Shipping Policy.

Products in the petomg online store are available in AU, US, UK. All non-custom orders are processed within 24 hours and free shipped in AU, US, UK. Orders are not shipped or delivered on weekends.

For items that are on backorder, we will strive to dispatch the items as soon as they become available. The items will be shipped in an order with respect to the dates the orders are received. All custom order items are non-refundable and non-exchangeable.

The items are delivered to the delivery address indicated by the customer in the order at the latest on the date indicated during the order and according to the region of delivery. Delivery periods may be longer during busy operating periods.

Order Type

Processing Time

 Shipping Time

Total Delivery Time

Non-custom orders

1 working day

1 - 5 working days

2 - 5 workding days

Custom orders

1- 2 working days

4 - 6 working days

5 - 8 working days

 

For non-custom orders :

  • We will cover 100% of your shipping cost and tax. You will not need to pay extra for any items you purchase. 
  • We guarantee that your order will be shipped from our local warehouses (Melbourne & Sydney in AU, Chino in US, Cannock in UK) within 1 working day once your payment has been completed.
  • We will match you with the most efficient delivery service provider based on the address of your order. Delivery times will depend on the service provider and can take from 2 to 6 working days depending on the delivery distance (unavoidable factors include but are not limited to bad weather, road control etc). 
  • Once your order has been placed, we will track on your order delivery. In case of abnormal delivery, we will take immediate action and contact you.

You can always contact us for any question at support@petomg.com.

 

For custom orders :

  • We will cover 100% of your shipping cost and tax. You will not need to pay extra for any items you purchase.
  • For customized services, please communicate with support@petomg.com to confirm before placing an order. We proactively send you draft orders. Customized orders need to be produced separately by the factory and will take 1-2 working days.
  • For customized services and items, please confirm the accurate information when placing an order. We’re sorry that we do not support later information changes.
  • We will match you with the most efficient delivery service provider based on your order address. Delivery time will depend on the service provider and may take 4-6 working days depending on the delivery distance (unavoidable factors include but are not limited to bad weather, road restrictions, etc.). Once the package has been delivered, we will email you the tracking number for the package.
  • Once your order has been placed, we will track on your order delivery. In case of abnormal delivery, we will take immediate action and contact you.

    You can always contact us for any question at support@petomg.com.

     

    Note:

    1) All of our orders are shipped via DHL, FedEx, USPS, TNT, OCS, UPS, and other carriers, depending on your location.
    2) We cannot deliver to PO Boxes and Military Addresses (APO, FPO).
    3) Before you place your order, please confirm the shipping address, as later changes may result in additional charges.

     

    Shipment confirmation & Order tracking

    1. A confirmation email of your order details will be sent to you once received. We will begin to process your order as soon as possible.
    2. A tracking number will be sent to you by email once your item is shipped out. The tracking number will be active within 24 hours.

     

    Customs and Import Duties

    On occasion, additional customs or import duties cannot be avoided. If you do incur charges, please do not hesitate to contact us at support@petomg.com.

    1. Please send us a copy of the customs duties receipt via email.
    2. A refund will be processed within 3-5 working days of receiving your receipt.

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