Eco-friendly & Sustainable

PETOMG Floor to Ceiling Cat Tower, Adjustable Height, DIY Tall Cat Tree | Rubberwood

$205.00 $164.00 Save 20%
279 reviews
Size: FTC04(230cm-240cm)
Commitment
【🤝Product Commitment

We refuse to use common inferior pine boards, plywood, and particleboard, and only utilize high-end, eco-friendly, and sustainable rubberwood to ensure high quality while protecting the health of cats and families. This allows you and your beloved pets to share an unparalleled comfort and aesthetic.

【🚚Unparalleled Delivery Experience】

Your order will be handed over to local courier services within 24 hours, and you will be able to embrace your new aesthetic furniture within 2-8 days. With fast and considerate service, all to ensure you enjoy the beauty of Petomg sooner.

【✉One-on-One Installation Guidance】

Upon receiving the product, we will provide you with one-on-one online installation guidance services, ensuring that you enjoy a smooth and convenient installation process, free from any trouble, as you experience the transformation brought by Petomg.

【📦Hassle-free Returns and Refunds】

We offer a free return and exchange service for up to 50 days, with a 100% refund guarantee and no hidden fees or thresholds. Your satisfaction is our relentless pursuit.

【🎁Enjoy Lifetime Privileges】

As a member of Petomg, you will enjoy permanent exclusive discounts and eligibility for new product trials. This is our small way of giving back for your long-term support.

Description
Build a floor-to-ceiling cat tower and make it the ultimate playground for your feline friends. A variety of accessories that can be arranged according to your cat's preferences.

High Quality: Made from rubber wood, which is not only sturdy but also eco-friendly and sustainable. The wood is treated to ensure that it will last for years to come.

Combination Freely: Multi-accessories that can be arranged in diy configurations, such as steps, perches, and hideaways, providing your cat with plenty of options for play, rest, and exploration.

Assemble easily: It allows you to create a unique and personalized space for your cat. Whether you have one cat or multiple, this tower offers ample space for everyone.

Invest in this floor to ceiling cat tower and provide your furry friend with a fun, safe, and comfortable space to call their own.
Size: FTC04(230cm-240cm)

Product information

Thank you for visiting and shopping at PETOMG. The following are the terms and conditions that constitute our Shipping Policy.

Products in the petomg online store are available in the US, AU & UK. All non-custom orders are processed within 1 working day and free shipped in the US, AU & UK. Orders are not shipped or delivered on weekends.

For items that are on backorder, we will strive to dispatch the items as soon as they become available. The items will be shipped in an order with respect to the dates the orders are received. All custom order items are non-refundable and non-exchangeable.

The items are delivered to the delivery address indicated by the customer in the order at the latest on the date indicated during the order and according to the region of delivery. Delivery periods may be longer during busy operating periods.

Country
Processing Time
 Shipping Time
Total Delivery Time
US
1 working day
1 - 5 working days
2 - 6 working days
AU
1 working day
1 - 5 working days
2 - 6 working days
UK
1 working day
1 - 3 working days
2 - 4 working days

 

For non-custom orders :

  • We will cover 100% of your shipping cost and tax. You will not need to pay extra for any items you purchase. 
  • We guarantee that your order will be shipped from our local warehouses (Melbourne & Sydney in AU, Chino in the US, Cannock in UK) within 1 working day once your payment has been completed.
  • We will match you with the most efficient delivery service provider based on the address of your order. Delivery times will depend on the service provider and can take from 2 to 6 working days depending on the delivery distance (unavoidable factors include but are not limited to bad weather, road control etc). 
  • Once your order has been placed, we will track on your order delivery. In case of abnormal delivery, we will take immediate action and contact you.

You can always contact us for any question at support@petomg.com.

 

For custom orders :

  • We will cover 100% of your shipping cost and tax. You will not need to pay extra for any items you purchase.
  • For customized services, please communicate with support@petomg.com to confirm before placing an order. We proactively send you draft orders. Customized orders need to be produced separately by the factory and will take 1-2 working days.
  • For customized services and items, please confirm the accurate information when placing an order. We’re sorry that we do not support later information changes.
  • We will match you with the most efficient delivery service provider based on your order address. Delivery time will depend on the service provider and may take 4-6 working days depending on the delivery distance (unavoidable factors include but are not limited to bad weather, road restrictions, etc.). Once the package has been delivered, we will email you the tracking number for the package.
  • Once your order has been placed, we will track on your order delivery. In case of abnormal delivery, we will take immediate action and contact you.

    You can always contact us for any question at support@petomg.com.

     

    Note:

    1) All of our orders are shipped via DHL, FedEx, USPS, TNT, OCS, UPS, and other carriers, depending on your location.
    2) We cannot deliver to PO Boxes and Military Addresses (APO, FPO).
    3) Before you place your order, please confirm the shipping address, as later changes may result in additional charges.

     

    Shipment confirmation & Order tracking

    1. A confirmation email of your order details will be sent to you once received. We will begin to process your order as soon as possible.
    2. A tracking number will be sent to you by email once your item is shipped out. The tracking number will be active within 24 hours.

     

    Customs and Import Duties

    On occasion, additional customs or import duties cannot be avoided. If you do incur charges, please do not hesitate to contact us at support@petomg.com.

    1. Please send us a copy of the customs duties receipt via email.
    2. A refund will be processed within 3-5 working days of receiving your receipt.

    First of all, we would like to thank you for your purchase. Please read the description of the product, the shipping policy and the refund policy carefully before you place an order to ensure this remains consistent with your wishes.

    Customers are entitled to a replacement or refund within 50 days due to major defects in product quality or product broken.

    We will work with you to make sure you are satisfied with your purchase - if you are not satisfied with the product, neither are we! Please give us the chance to work with you to find a resolution via email at support@petomg.com with the description of the issue along with pictures or video.

    If you would still like to proceed with a return, let us know within 50 days after you receive the package and we will provide a return label. Please repack your product in the original packaging (if possible), paste the label on the box, and send back to our warehouse. You will not be liable for the logistics costs of returning the items. A full refund will be issued within 48 hours (working days) after we have received your return and inspected. Under normal circumstances, the refund arrival time is within 10 working days, and the specific arrival time is subject to the announcement of the bank handling the refund. Returns will not be allowed after 50 days unless an extension is granted.

    If the delivery you receive is different from the description due to warehouse reasons, you will need to email us at support@petomg.com and provide us with the order number and the actual product information received. After our confirmation, you can choose one of the following two options: (a) we will replace the correct or missing product for you within 48 hours (working days) free of charge; (b) you may choose to return the product, in which case you will not be liable for the logistics costs of returning the goods. Your full refund will be completed within 48 hours (working days) after we have received the product. Under normal circumstances, the refund arrival time is within 10 working days, and the specific arrival time is subject to the announcement of the bank handling the refund.

    In case of other special circumstances with a return request, please contact us for feedback on your situation and we will coordinate the processing of your return request.

    We will reply to you by email within 48 hours (working days) of receiving your return request in any case to represent your order in the after-sales process.


    NOTE:
    Please be advised that change-of-mind returns, exchanges, and refunds are not accepted. Customers are entitled to replacements or refunds for major defects or damaged with our products within 50 days, as stated in consumer guarantees.

     

     The following circumstances may affect your return or exchange:

    1. No returns/refunds will be accepted without prior notice to us and we may refuse to accept your parcel and be disqualified from returning it as a result.

    2. No delivery received due to discrepancy between the actual delivery address and the order address.

    3. Delivery delay caused by other unavoidable factors, including but not limited to bad weather or road control, etc.

    You can always contact us for any return/refund question at support@petomg.com

    PETOMG Pet Furniture Cleaning Guide

    Thank you for choosing PETOMG pet furniture! The following tips will help you keep your pet’s furniture looking its best.

    1. How to clean the wood?
    • The wooden boards on PETOMG pet furniture are made of rubber wood, and the surface of the wood is also brushed with an environmentally friendly coating to prolong the use of the wood. Use a damp (non-abrasive sponge) and some non-toxic cleaning agents (such as dish soap) lightly scrub the board. Make sure to keep the scratching posts and pads from getting wet. At last, wipe the board dry with a clean cloth.
    1. How to clean the scratchingposts and pads?
    • Our scratching posts and pads are made of sisal (The cat scratching posts of cat wall products are wrapped with kraft paper. The floor-to-ceiling cat tower's scratching posts are made of kraft paper tubes). The materials are absorbent, so you should not clean them with water. You can use a vacuum cleaner to remove all the dust and grime. If one of the posts does get wet or wet, be sure to act quickly and dry it completely with a hair dryer using cool air.
    1. How to reduce mold damage to furniture in a healthy and environmentally friendly way?
    • Regularly clean the room where the product is located, especially after pets are outdoors, as they may carry mold spores in their paws and hair.
    • Regularly ventilating the room will bring clean air into the room and blow away moisture, thus preventing the growth of mold.
    • Do not store pet furniture in wet rooms (such as bathrooms, laundry rooms, etc.) Pet owners living in humid climates must pay extra attention to the placement of pet furniture, taking into account the product's need for a dry environment.

    Metal hydraulic rod

    Firmly against the ceiling, stable and not shaking, adjustable height of 10cm.

    High-strength kraft paper tube

    Lighter and stronger, strong load-bearing

    The Voice of the Customer💕

    Customer Reviews

    Based on 279 reviews
    92%
    (257)
    8%
    (21)
    0%
    (1)
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    M
    Marissa
    LOVE IT!!!

    So happy. Well packaged with everything you need put the drill. Easy to install. I want more

    C
    Celia Johnson
    Smokie

    The tag is very nice.

    A
    Abigail

    Very pleased with it! It’s for my 3 rabbits rather than a cat haha. The reason it’s 4 starts and not 5 is because the instructions did not match the product. Things were labelled incorrectly and screw holes were in the wrong places and did not match the photos on the instructions. I ended up not putting the stairs on because they were labelled incorrectly and as soon as I realised it was too late and this is extremely difficult to take apart. And not to mention incredibly heavy! I was not expecting it to be as heavy as it was. But my rabbits seem very happy with the end results and that’s all that matters. :)

    L
    Louise Sharp
    Great product and customer service

    Ordered a number of items from the DIY shelves range. High quality and all very easy to put together, but I will be getting a professional to do the wall mounting. And then it’s up to the always fickle nature of cats to use them!
    I had one small problem which was fixed very quickly and more than satisfactorily by the support team through email.
    Thank you - I’m excited!

    K
    Kris Leeder

    Well made, my cats absolutely love
    it!