Eco-friendly & Sustainable
PETOMG Floor to Ceiling Cat Climbing Tree, Cat Tower Scratching Post & Space Capsule & Plush Hammock, No Drilling, Adjustable Height(256cm - 266cm)
At PETOMG
✅ High quality, eco-friendly & sustainable rubber wood
✅ Not only cat furniture, but also home decoration.
✅ Free shipping in 1 working day, delivery within 2-6 working days
✅ Easy to navigate mounting instructions
✅ 50 days free refund and return
Commitment
🤝Impeccable Materials:
Say no more to ordinary pine, particle boards, or plywood. We exclusively opt for the premium, eco-friendly, and sustainable rubberwood to ensure top-notch quality. It's all about safeguarding the well-being of your beloved cats and family, offering unmatched comfort and aesthetic pleasure for you and your furry friends.
🚚A Delivery Experience Like No Other:
The wait can be tough, we get it. That's why we pledge to hand over your order to our local couriers within 24 hours, promising that your chic new furniture will arrive at your doorstep in 2-8 days, depending on distance.
✉Personalized Installation Support:
Upon receiving your product, you'll have access to our exclusive one-on-one online installation guidance. We're here to make sure that setting up your product is a breeze.
📦Hassle-Free Returns and Full Refunds:
Enjoy our 50-day free exchange policy with a 100% money-back guarantee—no hidden fees, no fine print. At Petomg, integrity is our most valuable currency.
🎁Lifetime Exclusive Perks:
By joining the Petomg family, you're not just a customer; you're a lifelong member with access to permanent discounts and first dibs on our newest releases.
Description
【Multiple Levels of Fun】- Floor to ceiling cat tree is designed according to cat's living habits. The scratching post satisfies cat's nature. The space capsule is convenient for you to observe the cat's perspective in 360 degrees. The lookout platform is also great for your pet to rest on, and the round holes are designed to allow cats access to other nests easily.
【No Drilling Required】- The cat tower does not require drilling holes in the ceiling so it’s easy to assemble! You can place it near the wall or in a corner or by a window, etc., which is very space-saving.
【Durable and Stable Structure】- This wooden cat tree is made of thick and eco-friendly natural rubber wood with a sturdy base that provides great stability for your furry friend's health. The cat tower adopts a thick column with a diameter of 12cm and all posts are wrapped by kraft paper rope, beautiful and durable, protect cat's claws.
【Suitable for Multi-cat Families】- The distance between each part is moderate, suitable for big cats and small cats. There are many resting perches for cats to choose, avoiding the trouble of grabbing land.
【Worry-Free Installation】- With instruction manual and all necessary hardware and tools, step-by-step assembly is very easy. If you have any questions about the product or are not satisfied with the product, please feel free to contact me, we will provide you with the best solution, your satisfaction is our greatest concern.
【Celling Height】- This floor-to-ceiling cat tower is fit for celling height 256cm - 266cm (100.79in - 104.72in). Please confirm your roof height before purchasing. If your roof does not meet this size, PLEASE contact us, we will provide you with the best solution.
NOTE: For traditional (flat) ceilings only. Not suitable for sloped (vaulted) ceilings. Only suitable for indoor use, please keep the environment dry.
Product information
Thank you for visiting and shopping at PETOMG. The following are the terms and conditions that constitute our Shipping Policy.
Products in the petomg online store are available in the US, AU & UK. All non-custom orders are processed within 1 working day and free shipped in the US, AU & UK. Orders are not shipped or delivered on weekends.
For items that are on backorder, we will strive to dispatch the items as soon as they become available. The items will be shipped in an order with respect to the dates the orders are received. All custom order items are non-refundable and non-exchangeable.
The items are delivered to the delivery address indicated by the customer in the order at the latest on the date indicated during the order and according to the region of delivery. Delivery periods may be longer during busy operating periods.
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Country
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Processing Time
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Shipping Time
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Total Delivery Time
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US
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1 working day
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1 - 5 working days
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2 - 6 working days
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AU
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1 working day
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1 - 5 working days
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2 - 6 working days
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UK
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1 working day
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1 - 3 working days
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2 - 4 working days
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For non-custom orders :
- We will cover 100% of your shipping cost and tax. You will not need to pay extra for any items you purchase.
- We guarantee that your order will be shipped from our local warehouses (Melbourne & Sydney in AU, Chino in the US, Cannock in UK) within 1 working day once your payment has been completed.
- We will match you with the most efficient delivery service provider based on the address of your order. Delivery times will depend on the service provider and can take from 2 to 6 working days depending on the delivery distance (unavoidable factors include but are not limited to bad weather, road control etc).
- Once your order has been placed, we will track on your order delivery. In case of abnormal delivery, we will take immediate action and contact you.
You can always contact us for any question at support@petomg.com.
For custom orders :
- We will cover 100% of your shipping cost and tax. You will not need to pay extra for any items you purchase.
- For customized services, please communicate with support@petomg.com to confirm before placing an order. We proactively send you draft orders. Customized orders need to be produced separately by the factory and will take 1-2 working days.
- For customized services and items, please confirm the accurate information when placing an order. We’re sorry that we do not support later information changes.
- We will match you with the most efficient delivery service provider based on your order address. Delivery time will depend on the service provider and may take 4-6 working days depending on the delivery distance (unavoidable factors include but are not limited to bad weather, road restrictions, etc.). Once the package has been delivered, we will email you the tracking number for the package.
- Once your order has been placed, we will track on your order delivery. In case of abnormal delivery, we will take immediate action and contact you.
You can always contact us for any question at support@petomg.com.
Note:
1) All of our orders are shipped via DHL, FedEx, USPS, TNT, OCS, UPS, and other carriers, depending on your location.
2) We cannot deliver to PO Boxes and Military Addresses (APO, FPO).
3) Before you place your order, please confirm the shipping address, as later changes may result in additional charges.
Shipment confirmation & Order tracking
- A confirmation email of your order details will be sent to you once received. We will begin to process your order as soon as possible.
- A tracking number will be sent to you by email once your item is shipped out. The tracking number will be active within 24 hours.
Customs and Import Duties
On occasion, additional customs or import duties cannot be avoided. If you do incur charges, please do not hesitate to contact us at support@petomg.com.
- Please send us a copy of the customs duties receipt via email.
- A refund will be processed within 3-5 working days of receiving your receipt.
First of all, we would like to thank you for your purchase. Please read the description of the product, the shipping policy and the refund policy carefully before you place an order to ensure this remains consistent with your wishes.
Customers are entitled to a replacement or refund within 50 days due to major defects in product quality or product broken.We will work with you to make sure you are satisfied with your purchase - if you are not satisfied with the product, neither are we! Please give us the chance to work with you to find a resolution via email at support@petomg.com with the description of the issue along with pictures or video.
If you would still like to proceed with a return, let us know within 50 days after you receive the package and we will provide a return label. Please repack your product in the original packaging (if possible), paste the label on the box, and send back to our warehouse. You will not be liable for the logistics costs of returning the items. A full refund will be issued within 48 hours (working days) after we have received your return and inspected. Under normal circumstances, the refund arrival time is within 10 working days, and the specific arrival time is subject to the announcement of the bank handling the refund. Returns will not be allowed after 50 days unless an extension is granted.
If the delivery you receive is different from the description due to warehouse reasons, you will need to email us at support@petomg.com and provide us with the order number and the actual product information received. After our confirmation, you can choose one of the following two options: (a) we will replace the correct or missing product for you within 48 hours (working days) free of charge; (b) you may choose to return the product, in which case you will not be liable for the logistics costs of returning the goods. Your full refund will be completed within 48 hours (working days) after we have received the product. Under normal circumstances, the refund arrival time is within 10 working days, and the specific arrival time is subject to the announcement of the bank handling the refund.
In case of other special circumstances with a return request, please contact us for feedback on your situation and we will coordinate the processing of your return request.
We will reply to you by email within 48 hours (working days) of receiving your return request in any case to represent your order in the after-sales process.
NOTE:
Please be advised that change-of-mind returns, exchanges, and refunds are not accepted. Customers are entitled to replacements or refunds for major defects or damaged with our products within 50 days, as stated in consumer guarantees.
The following circumstances may affect your return or exchange:
1. No returns/refunds will be accepted without prior notice to us and we may refuse to accept your parcel and be disqualified from returning it as a result.
2. No delivery received due to discrepancy between the actual delivery address and the order address.
3. Delivery delay caused by other unavoidable factors, including but not limited to bad weather or road control, etc.
You can always contact us for any return/refund question at support@petomg.com.
PETOMG Pet Furniture Cleaning Guide
Thank you for choosing PETOMG pet furniture! The following tips will help you keep your pet’s furniture looking its best.
- How to clean the wood?
- The wooden boards on PETOMG pet furniture are made of rubber wood, and the surface of the wood is also brushed with an environmentally friendly coating to prolong the use of the wood. Use a damp (non-abrasive sponge) and some non-toxic cleaning agents (such as dish soap) lightly scrub the board. Make sure to keep the scratching posts and pads from getting wet. At last, wipe the board dry with a clean cloth.
- How to clean the scratchingposts and pads?
- Our scratching posts and pads are made of sisal (The cat scratching posts of cat wall products are wrapped with kraft paper. The floor-to-ceiling cat tower's scratching posts are made of kraft paper tubes). The materials are absorbent, so you should not clean them with water. You can use a vacuum cleaner to remove all the dust and grime. If one of the posts does get wet or wet, be sure to act quickly and dry it completely with a hair dryer using cool air.
- How to reduce mold damage to furniture in a healthy and environmentally friendly way?
- Regularly clean the room where the product is located, especially after pets are outdoors, as they may carry mold spores in their paws and hair.
- Regularly ventilating the room will bring clean air into the room and blow away moisture, thus preventing the growth of mold.
- Do not store pet furniture in wet rooms (such as bathrooms, laundry rooms, etc.) Pet owners living in humid climates must pay extra attention to the placement of pet furniture, taking into account the product's need for a dry environment.
PETOMG Commitment💗
1.🤝Impeccable Materials
Say no more to ordinary pine, particle boards, or plywood. We exclusively opt for the premium, eco-friendly, and sustainable rubberwood to ensure top-notch quality. It's all about safeguarding the well-being of your beloved cats and family, offering unmatched comfort and aesthetic pleasure for you and your furry friends.
2.🚚A Delivery Experience Like No Other
The wait can be tough, we get it. That's why we pledge to hand over your order to our local couriers within 24 hours, promising that your chic new furniture will arrive at your doorstep in 2-8 days, depending on distance.
3.✉Personalized Installation Support
Upon receiving your product, you'll have access to our exclusive one-on-one online installation guidance. We're here to make sure that setting up your product is a breeze.
4.📦Hassle-Free Returns and Full Refunds
Enjoy our 50-day free exchange policy with a 100% money-back guarantee—no hidden fees, no fine print. At Petomg, integrity is our most valuable currency.
5. 🎁Lifetime Exclusive Perks
By joining the Petomg family, you're not just a customer; you're a lifelong member with access to permanent discounts and first dibs on our newest releases.
