Consulta de diseño gratuita (reembolsable) | pared del gato
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About Free Design
About Free Design
- Choose the Free Design service and place an order
- Provide photos and dimensions of the installation area
Include special requirements and your budget range
Send everything to support@petomg.com - Within 48 hours of receiving your email, we will provide you with two different combination options
- We offer unlimited design revisions until you are fully satisfied
- The Free Design fee will be deducted from the final order total
- If you're not satisfied or change your mind, a full refund will be issued
Shipping Policy
Shipping Policy
- Orders are processed within 1 working day and free shipped from local warehouses in the US, AU & the UK.
- Delivery within 2-6 working days.
- We cannot deliver to PO Boxes and Military Addresses (APO, FPO).
For more details, please click here.
Refunds & Exchanges
Refunds & Exchanges
50 days free refund and exchange.
For more details, please email at support@petomg.com or click here.
Consulta de diseño gratuita (reembolsable) | pared del gato
Payment & Security
Payment Methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Understand how you will go through the consultation with us:
✳️ Step 1: Pay the Nominal Fee
✳️ Step 1: Pay the Nominal Fee
Pay the nominal fee of $35 to secure your consultation slot.
Step 2: Submit the Relevant Information
Step 2: Submit the Relevant Information
Prepare the relevant basic information required for the design service (photos of the designable area, length and width of the design area, budget, number of cats, weight, hobbies, etc,.). Please email us the relevant information separately (email at: support@petomg.com ), you don't have to order anything yet.
✳️ If there are items on the wall that are not removable, please indicate this in the email and tell us its dimensions so we can design the cat wall with your items. If not explicitly informed, we will treat them as removable.
Step 3: Discussion & Modification
Step 3: Discussion & Modification
We will provide 2 sets of layout proposals within 1-2 working days. Feel free to share your thoughts and ideas with us at this stage, let us know if there are products you particularly want and we'll add them to the layout scheme(Please provide product ID or product screenshots), everything is modifiable!
Step 4: 15% off Confirmed
Step 4: 15% off Confirmed
Once the final design is confirmed, we will send you a draft order containing all items included in the design. The total order amount enjoys the same discount as the cat wall set purchase -15% off !
Step 5: Enjoy Your New Space!
Step 5: Enjoy Your New Space!
Sit back, relax, and wait for your high-quality wall-mounted cat furniture to arrive.
Transform your space into a cozy and stylish haven for your feline friend, all with the help of our consultation specialist.
✳️ Upon receipt of your order, we will refund your nominal fee. This is 100% money back. Design consultation are completely free!!We're here to make the process simple and enjoyable for you. Don't hesitate to reach out if you have any questions or need further assistance.
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What is free design consultation?
What is free design consultation?
At PETOMG, professional designers will design your cat wall layout to make your stay comfortable for you and your cat.
We adhere to the concept of people and pets sharing the home, making cat shelves not only a place for cats to play, but also a decoration for your home.
If I don't like the plan, can I ask for changes?
If I don't like the plan, can I ask for changes?
Yes, you can contact us to modify the plan at any time before you are satisfied.
If I want to lay out multiple walls, do I need to purchase additional design consultation?
If I want to lay out multiple walls, do I need to purchase additional design consultation?
No need to purchase duplicate layout services.
If I have purchased the product, do I need to purchase design consultation to design my cat wall?
If I have purchased the product, do I need to purchase design consultation to design my cat wall?
If you have already purchased the product, you do not need to purchase the layout service. If you reply to the questions below directly via email, we will send you a layout plan.
1. The product purchased (or your order number)
2. Provide wall dimensions and photos or floor plans of the walls
3. Number, age and breed of cats
If I purchase the product at other PETOMG stores, can you refund the design fee?
If I purchase the product at other PETOMG stores, can you refund the design fee?
If you purchased from other PETOMG stores, we will refund the design fee if you provide proof of purchase.
The Benefits of Cat Walls
A wall-mounted cat wall system, with its multi-level platforms and shelves, creates an ideal playground for cats to freely climb and jump. This continuous physical activity helps maintain their agility and vitality, preventing obesity and joint problems due to lack of exercise. Cats moving in such an environment can effectively maintain a healthy weight and promote cardiovascular health, akin to them running freely outdoors.
Choosing the Ideal Wall for Your Cat Wall System
Creating an ideal wall-mounted cat system for your feline friend can enhance their playtime and promote physical health. However, the first step in achieving this goal is choosing the right wall. Here are some practical tips to help you make an informed decision.
